All returns MUST have an RMA number as issued by Arbutus Music.
Returns will only be accepted within 30 days of purchase and are subject to a minimum 10% restocking charge. The charges for freight (if applicable, the freight charges originally paid by Arbutus Music, or “free freight”) will be deducted from your refund on top of the restocking fee. You are responsible for safe, insured, and tracked shipping to Arbutus Music. All returns must include all original packaging, manuals and warranty cards in brand new, unaltered condition. Customer is required to supply a copy of the original invoice with their return shipment. All returns will be inspected for wear and tear, abuse, and other damage – additional charges may be apply for restoration to as-new condition. Returns after 30 days will NOT be accepted.
No returns on special orders, discontinued or clearance products, computer software, books, CD’s, clothing, opened or used strings, earphones, harmonicas, or drums heads or sticks.
Refunds will be processed within 7 business days of receipt of your returned products on the original method of payment or as a store credit.
Please contact us at 250-933-1900 for an RMA number or more information regarding our return policy.