All Custom Guitar orders are subject to special policies and limitations as shown below:

  • 50% down payment (40% of which is non-refundable in the event of order cancellation)
  • Orders will not be placed without down payment
  • Payment in full is required within one week of arrival of product at Arbutus Music or product will be returned to store stock
  • Custom orders can, depending on the product, take up 6 months or longer for delivery. As delivery times are out of the control of Arbutus Music, no guarantee is made as to how long the custom order will take to arrive